Creating a reel
Turn an imported listing into a short video presented by your avatar.
A listing reel is a short vertical video. Your avatar presents the property, scene by scene, using the listing's photos. In the app, reels are under Videos.
1. Open the listing
Open Listings, choose the property, and choose Generate Video. On a listing without a video yet, the button reads Generate First Video.
This opens Create Video. The Avatar for this video panel shows which of your looks will present it. Looks rotate automatically; choose Next look to use a different one.
2. Let AI Director plan the scenes
Choose AI Direct. In about 5–10 seconds, AI Director picks photos, puts them in order and writes the script for each scene.
Prefer to build it yourself? Choose Add Scene Manually instead.
3. Check each scene
Each scene has a photo, a scene type and a script:
- Drag scenes to change their order.
- Change the photo or the scene type.
- Edit the script: what your avatar says while that scene plays. Leave it blank to let AI fill it in.
Fields marked Required must be filled in before you can continue. Reviewing scenes & script covers each option in detail.
When you're happy, choose Confirm scenes.
4. Check the cost and generate
The generate button shows what this video will cost: Generate video · $X.XX. It stays disabled until your scenes are confirmed and the cost has been worked out.
For larger videos, a Confirm the cost window lists what you'll be charged before anything starts. Choose Generate video to go ahead, or Cancel to go back. You're charged once generation starts. Rebuilds, costs & reel limits explains how costs are calculated.
5. Follow the progress
You'll land on the video's page, which shows Generating your video... and a progress tracker. The video moves through stages such as writing the script, making the avatar clips and rendering. You can leave the page; it keeps going.
When it's done, the status changes to completed.
6. Download or publish
- Download saves the video to your device.
- Publish sends it to your connected social accounts. See Posting & scheduling.
- Update video lets you change it and build it again.
If something goes wrong
| What you see | What to do |
|---|---|
| Avatar videos need your HeyGen account and your HeyGen voice. | Choose Connect in Settings and connect HeyGen. |
| Choose a listing before creating a video. | Start from a listing: open Listings, pick one and choose Generate Video. |
| AI Director failed. Falling back to auto-classify. | Scenes are still created automatically. Check them before confirming. |
| Auto-classify failed. You can still assign scenes manually. | Choose a scene type for each scene yourself. |
| Couldn't calculate. Try again | The cost couldn't be worked out, so the video can't start yet. Try again in a moment. |
| Video generation failed | Read the message under it, then try again. If it happens again, contact support with the video's link. |